Frequently Asked Questions
Find answers to common questions about our inspection services, pricing, and process.
These FAQs are here because we want you to understand how we operate and what you can expect from us. Please feel free to call us at (866) 225-7664 if you have questions about any of these FAQs. We want to make this an enjoyable experience for everyone and we look forward to working with you!
Most reports are delivered within 24 hours of the inspection.
Typically, you’ll receive your report within 24 hours after the inspection is completed.
Payment is required at the time of booking to secure your inspection slot.
You may cancel up to 24 hours before the scheduled inspection for a full refund.
ETA refers to the estimated time of arrival for your inspector, which will be confirmed after booking.
We do our best to accommodate urgent requests. Please contact us directly for expedited scheduling.
Yes, we can inspect vehicles regardless of registration status.
You will receive a secure link via email to view and download your report.
Look for any notes on mechanical issues, accident history, and inspector recommendations.
Yes, you can request a verbal summary from your inspector after the inspection.
Please contact us as soon as possible to update your order details.
If you or your seller have not been contacted, please reach out to us so we can follow up promptly.
Yes, you can place orders online 24/7. Our team will process them during business hours.
Your report will be available online for at least 30 days after delivery.
We do not charge mileage fees for inspections within our standard service area.
Yes, you may speak with the inspector after the inspection is complete.
If the vehicle is sold before the inspection, please notify us to cancel or transfer your order.
We will attempt to reschedule or refund your order if the seller is unavailable.
We will coordinate with you to reschedule the inspection at a convenient time.
No, you do not need to be present, but you are welcome to attend if you wish.
See our Pricing page or contact us for help choosing the right inspection for your needs.